Best practice to modify an OOB business rule "Populate Group - Dispatch/Work" so to minimize impact upgrading ServiceNow

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geoffwoods
Kilo Contributor

‎02-21-2022 07:52 PM

Best practice to modify an OOB business rule "Populate Group - Dispatch/Work" so to minimize impact upgrading ServiceNow

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Meghana Singh1

‎02-21-2022 09:04 PM

@Meghana Singh 

Any reason you copied my comments and posted the same again?

Please avoid copy paste as it's not good practice.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Hemant Ch
Tera Expert

‎02-22-2022 02:55 AM

Hello @geoff

The Best way is to copy the OOB Business rule and make changes in the copied version and make OOB Business rule Inactive it will minimize the risk of upgrade 

 

Thanks

Hemant

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