Best practices for managing and deploying custom applications?
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07-25-2017 09:07 AM
Hi Community,
I'm looking for best practices in managing and deploying ServiceNow custom applications. I have a custom scoped application on a DEV instance and wish to push to staging for testing, and later to production.
From my understanding, there are two options to publish a custom application: update set, and application repository. Application Repository option seems to improve the update set experience, and it can keep track of the application version.
If I choose the Application Repository option, what happens if I have some hot fixes to push out after the first deployment, while still having some dev work for Phase 2? Can I selectively choose what updates to publish to the Application Repository so I don't publish unfinished work for Phase 2?
I found that ServiceNow has an online training course on Deploying Application. This is great! I still need to go through the course entirely. On the Deployment Options Consideration page, why does it say?
- Avoid using update sets to install applications. Instead, use the application repository or the ServiceNow Store to install applications.
Also, how to ensure that the application I publish is "clean" without any dev and out of scope work? In Studio, should I be reviewing the Application Files from File > Settings > Application Files tab or is reviewing the application files from the Application Explorer sufficient? What we found is that, there seems to be a lot more application files included in the Application Files tab than the ones listed in Application Explorer.
Thanks,
Jenny

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09-05-2023 10:08 AM
Hello,
Here is a good tech paper that outlines the Deployment options, as well as a video that outlines all of the options in detail - https://www.youtube.com/watch?v=TOZOWG6Mk4A&t=268s