Hi guys, what is the best/most effective way of displaying a message on a form to a user based on certain field values (as they change on the form).
Namely we would need a message to appear if the Customer (caller_id) was one of 25 particular customers and a certain Service and Category was selected on the incident form? In actual fact we may need to make it so it's based on a keyword being typed into the short description instead of Service/Category (e.g. 'restore'). Is this possible?
I now include an onChange (field short description) sample script which is working below but I don't think this is very effective in terms of performance currently - how can this be edited to increase incident form performance i.e. ensure it's only doing the minimum look-up necessary.
Many thanks.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading) {
return;
}
var sd = g_form.getValue('short_description');
if (newValue) {
var usr = g_form.getReference('caller_id');
if (usr.u_restore_flag == 'true' && sd.indexOf('restore')!=-1) {
g_form.showFieldMsg('assigned_to',
'WARNING: This restore must be authorised before assigning for restore', false);
}
else
{
g_form.hideFieldMsg('assigned_to');
}
}
}
