Bi-Directional integration

siva44 · ‎08-09-2023

I have created rest api integration for Bi-directional integration on problem when create or update the problem in one instance then automatically create or update problem another instance but update action is not working

anyone known please let me known

AnveshKumar M · ‎08-09-2023

Hi @siva44 ,

You can check the logs in sys_outbound_http_log table and check whether the outbound went as expected or not. If the log is fine, check whether the user have roles to create/update/read the problem record.

Thanks,
Anvesh

siva44 · ‎08-09-2023

The outbound log is shows like atteched document actually the client_sys is not captured in endpoint url that is the issue

Avinash Uskamal · ‎08-09-2023

hi siva,

After inserting(POST) record in another instance. In logs Responsebody you can check no sys_id present.

Or you can check problem form updated with client id after inserted.

siva44 · ‎08-09-2023

I had already update the problem with client_sysid but the log is shows the the record is not defined