Blank page shown after clicking Save button.

[rahul30]

Hi ,

We are on Eureka patch 10. I tried to save the problem ticket by right clicking on the header bar and using Save context menu action. After that a blank page appeared instead of redirecting me to that ticket.This is the one of the scenario.

Same thing is occurring for other tickets too. User are reporting blank page issues frequently.

Do anyone know what can be the reason ?

Thanks ,

Rahul

[Pradeep Sharma]

Hi Rahul,

Compare the UI Action code with another ServiceNow instance and make sure the code is not modified.

[rahul30]

Hi Pradeep,

The code looks same.

Thanks,

Rahul

[Pradeep Sharma]

Can you clear the cache of the instance and check if it resolves your issue.

[rahul30]

Hi Pradeep,

The behavior of showing blank page is uncertain. I haven't experienced it yet while saving a record. But users are experiencing it.

I did flush the cache. Lets see whether it resolves issue or not ?   I will ask users to report if they are still experience such issue.

Thanks ,

Rahul

[Pradeep Sharma]

I agree. You can impersonate the user and check too. I am assuming you are doing it on dev.