Blank space at the bottom of the page in service portal in article view page

Harsha34
Tera Expert

Hello,

 

I am getting blank space at the bottom of the page in service portal in article_view page . I checked the CSS configuration but I am not able to get anything as such that could create a space . Please help me out.

overflow: auto;

position:absolute;

top:46px;

right:0;

bottom:0;

left:0;

outline:none;

 

these are the configuration in css that I got by inspecting the url.

 

Thanks,

Harsha

8 REPLIES 8

Ct111
Giga Sage

which page are you using 

 

kb_article_view

or 

esc_kb_article_view ?

 

Also in your css section , try the below  instead of postion: absolute

position: relative

 

and let  me know  the result you are seeing for long , short or medium sized articles

 

 

Hi,

 

I am using kb_article_view page but the issue is not with the portal I guess, the issue is with the iframes since there are specific articles with iframes under which I am getting space.

This is the code in frame article body:

<p><iframe style= "width: 826px; height:2753px;" src="$viewer.do?sysparm_sys_id=****" width="826"height="2753" allowfullscreen ="allowfullscreen">/iframe><p>

Ct111
Giga Sage

then this page is OOB page, i dont believe this might be page issue, rather something on article side

 

I think code shoudl be something like this

 

<p>
<iframe
style="width: 826px; height: 2753px;"
src="$viewer.do?sysparm_sys_id=****"
allowfullscreen="allowfullscreen">
</iframe>
</p>

 

Try this and let me know the outcome.

No this page is not OOB, we are using custom application and everything is customized here.

 

<p>
<iframe
style="width: 826px; height: 2753px;"
src="$viewer.do?sysparm_sys_id=****"
allowfullscreen="allowfullscreen">
</iframe>
</p>

This is what we are using now. I need to remove the blank space at the end of the iframe.