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05-20-2020 12:29 AM
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05-20-2020 12:37 AM
Hi Rikke,
The complete MultiLine variable will be used as a single entity. You can get control of the field and update the whole thing using a client side script. Please follow this link for example:
https://www.servicenowguru.com/system-ui/field-styles-service-catalog-variables/
Thank You,
Debopriya

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05-20-2020 12:38 AM
Hi
Default value is a string field, as per my knowledge you can't add for example html code to have just one word or something bold.
An option could be field styles, though that's for the field, not one line / one word.
If it help mark helpful or correct
Thanks and regards
Anil
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05-20-2020 12:45 AM
Hi,
you cannot apply some style to substring from value; either complete value will get applied with style
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-20-2020 12:52 AM
Hi
Adding to Anil's reply I would like to say for the formatting you can change field from string type to a HTML field as below
If my answer helped you in any way, mark answer as helpful and correct.
Thanks and regards,
Megha.