Bomgar Not Working

[shristy2]

Hi Team,

The bomgar session key ui action is visible on incident form but when clicked on it , its not working.

What can be done , from which side the issue can be??

[shristy2]

Hello Anindya,

It might be due to the certificate.

We connected with the bomgar support which is available on their site.

Found the reason that certificate had to renewed since expired.

Hence connected with the customer and informed the same to him.

Now it is working.

PS:Mark helpful/correct/like if worked.