Breach on due date SLA

[Nolan4]

Hi,

In an SLA definition, I have selected the Duration Type field as Breach on due date. It is calculating weekends as well. I do not want that. I have kept the below settings and Assignment group support hours are from Mon-Fri.

Duration type – Breach on Due Date

Relative duration works on – Task record

Schedule Source – Task field

Schedule source field – Assignment group support hours.

[Dr Atul G- LNG]

Hi @Nolan4 

I think it need to set schedule , under schedule source. 

[AndersBGS]

Hi @Nolan4 ,

Please check the schedule configuration, as this is the schedule where Saturday - Sunday should be left out. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Aman Kumar S]

Hi @Nolan4 

You will have to create a schedule, in the cmn_schedule table, and in the related list of that schedule you can create a schedule entry where you can select the options.

You can refer to the OOTB one:

and in the SLA definiton, you can add that schedule