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breached incidents

stuarttodhunter
Kilo Explorer

I need to get a list of all breached incidents in my group's current incident queue

1 REPLY 1

GlideFather
Tera Patron

Hi @stuarttodhunter,

 

you can go to [task_sla] table and select the query similarly to this example:

https://yourinstance.service-now.com/task_sla_list.do?sysparm_query=task.assignment_group%3D477a05d153013010b846ddeeff7b1225%5Ehas_breached%3Dtrue

 

Replace the instance name and the assignment group's sys ID as marked in red above.

GlideFather_0-1764799355568.png

 

You can used the query (again, replace the sys ID):

task.assignment_group=477a05d153013010b846ddeeff7b1225^has_breached=true

 

And eventually adjust filters for incidents created this year, this month, etc..

GlideFather_1-1764799548699.png

 

 

Thanks for supporting my efforts by kudos and accepting solution :))

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This reply is 100 % GlideFather and 0 % AI