breached incidents
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3 hours ago
I need to get a list of all breached incidents in my group's current incident queue
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22m ago
Hi @stuarttodhunter,
you can go to [task_sla] table and select the query similarly to this example:
https://yourinstance.service-now.com/task_sla_list.do?sysparm_query=task.assignment_group%3D477a05d153013010b846ddeeff7b1225%5Ehas_breached%3Dtrue
Replace the instance name and the assignment group's sys ID as marked in red above.
You can used the query (again, replace the sys ID):
task.assignment_group=477a05d153013010b846ddeeff7b1225^has_breached=true
And eventually adjust filters for incidents created this year, this month, etc..
Thanks for supporting my efforts by kudos and accepting solution :))
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This reply is 100 % GlideFather and 0 % AI
This reply is 100 % GlideFather and 0 % AI
