breached incidents

stuarttodhunter
Mega Contributor

3 weeks ago

I need to get a list of all breached incidents in my group's current incident queue

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @stuarttodhunter 

 

OOTB database can be used here.

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_db_view.do%3Fsys_id%3D6414...

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Ankur Bawiskar
Tera Patron
Tera Patron

3 weeks ago

@stuarttodhunter 

I agree with what @AndersBGS mentioned.

Better to use small subset of records with incident_sla rather than task_sla so that your query runs faster.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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