Breakdown for Unassigned not working on Analytics Hub

[matthew_hughes]

I've got two interactive filters on a dashboard called 'Assigned to' and 'Assignment group' which list all of the available assignees and assignment groups. I've also got an option called 'Unassigned' in my list. The breakdown for both elements are:

The related breakdown sources are:

When I go onto my dashboard, set the filter to be 'Unassigned' and click on the one of the below widgets:

The numbers are correct, however, if I click on 'Show records', I get the following error message:

If somebody could explain why I'm getting this message and how to fix it, it would be much appreciated.

[AndersBGS]

Hi @matthew_hughes ,

Have you read through the KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826379

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[matthew_hughes]

Hi @AndersBGS  It doesn't explain though what I need to do. I've already set the [pa_dimensions] record to be 'Unassigned'