Business Rule Query for Restricting Cases
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01-27-2025 12:48 PM - edited 01-27-2025 12:51 PM
We have a new requirement where we're onboarding a new group of contractors and we want them to only access a specific number of cases by the case's respective service (which should only be a small handful). I've been exploring ACLs but I think a business rule query is our best option here.
I've started on the following where the BR query will check the user's group, and then display cases by the designated workplace service's sys ID:
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01-27-2025 12:55 PM
The following example works for me:
When to run has Query checked and When is "Before".