Business rule to insert attachment

aravind23
Tera Contributor

I have a requirement here. If anybody could guide that would be of great help.

I need to copy attachment from a Requested Item and then insert that attachment to a data source.
This has to happen for a specific Item (i.e.) (If I am requesting apple iPad catalog item and adding a attachment to it the business rule should take the attachment from only apple iPad item not from the rest and add it to a data source)

In future when I request apple iPad catalog item again with an attachment added this should replace the old attachment on the data source and add a new one. and should not insert additionally,
Thanks in advance.

5 REPLIES 5

@aravind23 

then delete the file just before loading/copying the file.

I have explained everything in detail in my blog.

Did you check that?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader