Business rule to set assigned to as logged in user -Scoped application

[Mrman]

Hi All,

I am trying to set the assigned to of a HR case after submitting from create new case in HR case management.

below is the business rule created however it is not working in scoped application.

Before Insert 

function executeRule(current, previous /*null when async*/ ) {




    var Cusr = gs.getUserID();
	var Cag = current.assignment_group.getDisplayValue();
    if (Cusr.isMemberOf(Cag)){
        current.assigned_to = Cusr;
    }

[Alok Ranjan Das · Accepted solution]

You can use the script provide in your after-insert BR, and yes it follows best practice to use current.update() in after-insert Business rule.

Use the script below and it will work.

(function executeRule(current, previous /*null when async*/ ) {

    var Cusr = gs.getUserID();
	//var Cop = current.opened_by;
	gs.info('the logged in user is :' +Cusr);
	var Cag = current.assignment_group.getDisplayValue();
	gs.info('the assignment group is :'+Cag);
    if (gs.getUser().isMemberOf(current.assignment_group.getDisplayValue())){
		gs.info('into my if loop');
        current.assigned_to = Cusr;
		current.update();
    }

})(current, previous);

[asifnoor]

For before script, you don't need current.update as its already running on current and update happens internally.

For after insert, i think current.update() does not work as its already inserted. you have to gliderecord and do update.

[Alok Ranjan Das]

yes for before-insert/update current.update() is not required because it's going to update. It work but it will work but It's also not a good practice to use current.update()

For after insert/update current.update() works and it's required to update any field on any existing record. Gliderecord and update is required for the field update on other table and records.

[asifnoor]

Yes, correct. As per this link, it is not a recommended practice to use current.update() in before or after BR.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0715782

Mark the comment as helpful if it helps.

Regards,
Asif
2020 ServiceNow Community MVP

[Alok Ranjan Das]

Yes current.update() is not recommended to be used in before-insert/update BR.

But to update current record in After- Insert/Update BR you have to use current.update() because it's already updated and if current.update() is not used it will not update current record.