Business rule to set assigned to as logged in user -Scoped application

Mrman · ‎05-06-2020

Hi All,

I am trying to set the assigned to of a HR case after submitting from create new case in HR case management.

below is the business rule created however it is not working in scoped application.

Before Insert

function executeRule(current, previous /*null when async*/ ) {




    var Cusr = gs.getUserID();
	var Cag = current.assignment_group.getDisplayValue();
    if (Cusr.isMemberOf(Cag)){
        current.assigned_to = Cusr;
    }

Alok Ranjan Das · ‎05-07-2020

You can use the script provide in your after-insert BR, and yes it follows best practice to use current.update() in after-insert Business rule.

Use the script below and it will work.

(function executeRule(current, previous /*null when async*/ ) {

    var Cusr = gs.getUserID();
	//var Cop = current.opened_by;
	gs.info('the logged in user is :' +Cusr);
	var Cag = current.assignment_group.getDisplayValue();
	gs.info('the assignment group is :'+Cag);
    if (gs.getUser().isMemberOf(current.assignment_group.getDisplayValue())){
		gs.info('into my if loop');
        current.assigned_to = Cusr;
		current.update();
    }

})(current, previous);

Kindly mark my answer as Correct and helpful based on the Impact.
Thanks and Regards,
Alok

View solution in original post

asifnoor · ‎05-07-2020

Any reason, why you are not doing this in before insert BR? Doing so, you don't need current.update() as well.

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

Alok Ranjan Das · ‎05-07-2020

Yes, keep the working script as a Workaround and try with

Before

Insert: True

Update: True

Script:

function executeRule(current, previous /*null when async*/ ) {
	if(gs.getUser().isMemberOf(current.assignment_group.name.toString()))
		current.assigned_to=gs.getUserID();
}

If the above works then please don't forget to mark correct and helpful based on the Impact.

Else, you can keep your workaround with updating setWorkflow(false) just above the current.update().

Regards,

Alok

Kindly mark my answer as Correct and helpful based on the Impact.
Thanks and Regards,
Alok

Mrman · ‎05-07-2020

Thanks Alok,

I had to go with after insert business rule as the before insert was not working for my use case. I am using current.setWorkflow(false)

Mrman · ‎05-07-2020

Thanks for all your suggestions @asifnoor .

Yes, there already a script OOB to set the Source on the HR case when case created from Portal . Now I am trying to set the Source and assigned to for HRcases when created from native view .

asifnoor · ‎05-07-2020

Okay. If my comment(s) has helped you to achieve the problem, kindly mark them as helpful.

Regards,
Asif
2020 ServiceNow Community MVP