business rule to set up priority

[Marcin Witosla1]

Hello ,

i need to write a business rue script to set up a priority on incident table.When business service is

'Email' set up urgency and 

 impact to 1 and when is 'Bond Trading' set up impact and urgency to 2. What the script will look like?

Should i choose before business rule on insert or update?

[sethivarun · Accepted solution]

Hello, 

Please have a look at the following thread: 

Suggestion Required: Incident Priority Lookup based on "CI" criticality and "Urgency" values

[Marcin Witosla1]

Thanks for reply i have created GlideAjax and its working fine but i need a business rule to get the same result

[sethivarun]

Table: Incident

When to Run: On Insert/Update; Before

Filter Conditions: Configuration Item = Email

Set Field Values: Impact -> High

                            Urgency -> High

Same for the Bond Trading one , but in a different business rule. The pro for that is it would be cleaner that way. On the downside you would have to do the same for different CI's if you're using business rules

[Marcin Witosla1]

is there any way to do it via before Business Rule ?