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Business Rule

sparkles
Tera Contributor

3 hours ago

Hi,

 

Looking for help in creating business rule to change assignment group when the state change.

 

Example state is "new"  and the assignment group is "ABCD", if state become "active" I need the assignment group to change to "new group"

 

thanks

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Andrew_R
Kilo Guru

2 hours ago

Hi @sparkles I get the attraction with a business rule. Unfortunately it would require an element of hardcoding of sys_id’s which is bad practice.

 

The good news though if you follow the instructions by @DrewW in the last comment this should sort out your issue - No scripting required.

 

Please flag as helpful or if it’s resolved the issue, CORRECT!

 

 

 

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