business_stakeholder role

[wbwb]

What are some of the url's i can test to see what a business_stakeholder role holder can see?  We'd like to see their view in Change and Incident.  I'm assuming they can see read only version of these pages.  

[Sandeep Rajput]

@wbwb OOTB the business_stake holder contains following sn_gf.goal_user_read

sn_incident_comments_write
pa_viewer
sn_safe_read
sn_ppm_read
sn_agile_read
sn_request_read
sn_incident_read
sn_itfm_read
sn_tm1_read
approver_user
sn_request_comments_write
sn_release_read
sn_ppm_finance_read
sn_change_read
sn_problem_read
sn_tm2_read
cmdb_read
sn_investment_funding_read
sn_request_approver_read

Not only they can read incident, but they can read change, problem, release, cmdb, performance analytics report and many other tables too.

According to role description

Use the Business Stakeholder role to provide authorized users to approve, view/read records across the organization and view reports. Note there is a fee associated with this role. Do not assign it to users without confirming your organization has the appropriate entitlement. Please review the documentation for additional details.

[Mark Manders]

What exactly do you mean? The URL's for incidents and changes are exactly the same for every user. If you type in 'incident.list' and open a record, you will see it as stakeholder (if you are impersonating one). Same for change_request.list. There aren't impersonate URL's, you just impersonate and go to the records.

[wbwb]

sorry, i mean there are screens that are more for the fulfiller side, then there are typically portal styled pages that are more minimal.  i just wanted to go through them to see what i wanted to expose to the requester.  i currently have all non-fulfillers redirected to our /sp page.  they don't get into the regular views that fulfillers do.  but the service portal /sp is still quite basic for them just showing a few catalog items.  i'm wanting to review the different methods of exposing all the ticket information to them....or at least more of it.

[Mark Manders]

This doesn't really make it any clearer. You will have to impersonate a business stakeholder and just see what he can see. And if that's too much or too little, adjust that.