Button in agent workspace not refreshing the page.

[Rakhesh]

Hi Team,

We are facing an issue with UI Action in the agent workspace. We have a button and if it clicks, it will reload the page and creates a record on 'x' table in normal(ITIL) ticket view. But when comes to the same button in workspace it is not reloading the page and not creates a record. But when I manually reloading the workspace page then it's creating. please check the below code that we wrote and let me know if any changes in the UI Action script. it should be work on both workspace and normal(ITIL)ticket views.

Tried all the ways but issue was not resolved..

[Ct111]

Check this video LINK and see if it helps

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Rakhesh]

Thanks for replying !!

As per the video the client script sets the property and it bounds to the component and it bounds to the time stamp and it is added to the filter condition in UI builder but that's not my case.

I want to refresh when i hits the button in agent workspace via only ui action

[Hari Prakash Y2]

Hi,

You can use location.reload(true);

Please mark if it helped you or solved your issue, Thanks.

Regards,

Hari

[Rakhesh]

Still not working. Page always showing please wait. But when i manually reload it then it's effecting the time worked and time card