Button in agent workspace not refreshing the page.

[Rakhesh]

Hi Team,

We are facing an issue with UI Action in the agent workspace. We have a button and if it clicks, it will reload the page and creates a record on 'x' table in normal(ITIL) ticket view. But when comes to the same button in workspace it is not reloading the page and not creates a record. But when I manually reloading the workspace page then it's creating. please check the below code that we wrote and let me know if any changes in the UI Action script. it should be work on both workspace and normal(ITIL)ticket views.

Tried all the ways but issue was not resolved..

[shloke04]

Can you try one thing here, remove the condition and UI Action script which you have written and just keep Workspace client script and see to confirm if that works or not?

This way we can debug if it's an issue with Workspace client script or something else?

Also put a alert in Workspace client script and see if that alert is coming or not?

Regards,

Shloke

[Rakhesh]

yes i have removed everything and added alert not working fine. But we need script as well.

[shloke04]

Can you show me the screenshot of your workspace portal and how are you testing it.

Regards,

Shloke

[Rakhesh]

sure @shloke04 !!

It always showing the please wait like below

[Rakhesh]

@shloke04  Have you seen attached screenshot of agent workspace ?