Button in agent workspace not refreshing the page.

Rakhesh · ‎01-31-2022

Hi Team,

We are facing an issue with UI Action in the agent workspace. We have a button and if it clicks, it will reload the page and creates a record on 'x' table in normal(ITIL) ticket view. But when comes to the same button in workspace it is not reloading the page and not creates a record. But when I manually reloading the workspace page then it's creating. please check the below code that we wrote and let me know if any changes in the UI Action script. it should be work on both workspace and normal(ITIL)ticket views.

Tried all the ways but issue was not resolved..

shloke04 · ‎02-01-2022

Can you check the Client Checkbox as True as shown below :

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Rakhesh · ‎02-02-2022

@shloke04

Have you seen attached screenshot of agent workspace ?

shloke04 · ‎02-02-2022

Yeah I have seen. Do you want to connect over Google meet, believe would be easy to understand your issue and assist you as these screenshot does not give much info to me.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Rakhesh · ‎02-02-2022

@shloke04

Yes I want to connect with you . let me know your details and time so that we can connect

shloke04 · ‎02-02-2022

Set you a Google Meet invite and share the details joining link here. Can join and help you out.

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Rakhesh · ‎02-02-2022

@shloke04

https://meet.google.com/xhb-qmos-veo