Button in agent workspace not refreshing the page.

Rakhesh · ‎01-31-2022

Hi Team,

We are facing an issue with UI Action in the agent workspace. We have a button and if it clicks, it will reload the page and creates a record on 'x' table in normal(ITIL) ticket view. But when comes to the same button in workspace it is not reloading the page and not creates a record. But when I manually reloading the workspace page then it's creating. please check the below code that we wrote and let me know if any changes in the UI Action script. it should be work on both workspace and normal(ITIL)ticket views.

Tried all the ways but issue was not resolved..

shloke04 · ‎02-01-2022

Can you check the Client Checkbox as True as shown below :

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

shloke04 · ‎02-02-2022

Apologies was away. Do you want to join now?

Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Rakhesh · ‎02-02-2022

Hi @shloke04

https://meet.google.com/bkz-fnhs-pjn

please join this meeting link . I'm available 11 am to 9pm IST.

Rakhesh · ‎02-03-2022

@shloke04 At what time you available to connect ?

shloke04 · ‎02-03-2022

Joined in morning twice but it was showing as Host will allow you to admit in the room.

Connect now?

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Rakhesh · ‎02-03-2022

@shloke04 Apologies for delay. Seems we are facing time conflicts . Whenever your available please send mail/text to rakeshonline29@gmail.com .