Hi Team,
We are facing an issue with UI Action in the agent workspace. We have a button and if it clicks, it will reload the page and creates a record on 'x' table in normal(ITIL) ticket view. But when comes to the same button in workspace it is not reloading the page and not creates a record. But when I manually reloading the workspace page then it's creating. please check the below code that we wrote and let me know if any changes in the UI Action script. it should be work on both workspace and normal(ITIL)ticket views.
Tried all the ways but issue was not resolved..
1 ACCEPTED SOLUTION
Can you check the Client Checkbox as True as shown below :
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
