CAB/eCAB approval setup

[laboss]

With current CAB/eCAB approval setup a single approval schedules a change request, do I have the ability to change this to a quorum instead?

[Riya Verma]

Hi @laboss ,

Hope you are doing great.

To implement a quorum-based approval process, you will need to make some configuration changes in ServiceNow. 

1. Navigate to the Change Management application.
2. Go to the "Approval Rules" module.
3. Locate the existing CAB/eCAB approval setup that you wish to modify.
4. Click on the approval setup to open it.
5. Look for the approval conditions or rules that determine when a change request is approved.
6. Modify the approval conditions to include a quorum requirement instead of a single approval. You can specify the number of approvers required for the change request to be scheduled.
7. Save the changes to the approval setup.

[laboss]

Hi @Riya Verma 

I am writing to request some screenshots from you. I believe they will be useful for resolving the issue. I appreciate your cooperation.