CAB Workbench question

[EricG]

Not finding a forum on Change Management, so I'm starting here.

Our group has decided to start using the CAB Workbench for the Technical Review/Approve on changes.

Currently all our Normal Changes as for:

1. Manager Approval

2. Group Manager approval - if they are different

3. Technical Review Approval

4. IT Management Approval

in the Technical approval, the work flow only require 5 approvals to move from the Asses state to the Authorize state.

When the CAB Manager sees the state change to Authorize and presses the NEXT button in the CAB workbench, a confirmation pop up appears stating that the task hasn't been approved, even though the state has moved to Authorized.

In our IT management CAB, once the change is approved from Authorized to Scheduled, this popup goes away.

I'm not sure where this is controlled and I assume this is controlled by State value.
Where would i go to modify this?

[Dr Atul G- LNG]

Hi @EricG 

No, mate we cant bypass this, it is something OOTB and code is not accessible to us.

[Dr Atul G- LNG]

HI @EricG 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0697280