Calendar Text Clipping Issue and Time Adjustment in SN

[uttkarshupa]

Hi SN Community,

I am facing an issue with the calendar view in ServiceNow. Here are the details of the problem:

1. Text Clipping Issue:

   • In the calendar view, the text is getting clipped (cut off) because the cell size is not sufficient to display the entire text.

   • I want the text to be fully visible without clipping.

2. Time Adjustment Issue:

   • I don’t have the exact timing for some events, which makes it difficult to adjust them properly in the calendar.

   • If I had the timing, I could adjust the events accordingly, but since the timing is unknown, I need a way to handle this.

3. Requirement:

   • I want to ensure that the data does not get clipped and is displayed properly in the calendar.

   • Additionally, I need a solution to handle events where the timing is not known.

Could you please suggest how I can resolve these issues? Specifically:

• How can I prevent text clipping in the calendar?

• How can I handle events where the timing is not known?

• Is there a way to auto-adjust the calendar cells or use tooltips to display full text?

Any guidance would be greatly appreciated!

Thank you in advance for your help!

[uttkarshupa]

Thank you for your response. I understand that the system can only show the data that is available, and if the time is not known, it becomes challenging to display events accurately.

However, I wanted to check if there is any custom solution or workaround that can be implemented to improve the display of events in the calendar. For example:

• Is there a way to manually adjust the layout or use custom scripts to handle events with unknown timings?

• Can we use tooltips or expandable sections to display additional details without clipping the text?

• Are there any third-party integrations or customizations that can help achieve a better user experience?

[Mark Manders]

"If the time is not known, it becomes challenging to display events accurately". How do you expect any system to show something accurate if the data isn't known? This is not just related to ServiceNow, but to any system. Just think about this: someone tells you that they have an appointment at the barber on Thursday and ask you to put it in the calendar for Thursday. Where will you put it if they don't tell you the time? You can only randomly put it somewhere, because you don't know.

You can customize anything within the platform. You can create your own calendar component if you want to and just add that to a Technical Dashboard so it will work as you expect it to work, but the platform doesn't provide it for you. 
What kind of integrations are you talking about? What should another platform bring to ServiceNow to display data that you don't know differently?

[uttkarshupa]

Thanks, got your point. But can you provide some insights on how we can create a custom calendar component?

[Dr Atul G- LNG]

Hi @uttkarshupa 

I respect @Mark Manders . I'm sure he agrees that customization is good, but it’s important to consider if it’s worth the time and effort. If users can be educated and follow a process like this, it will be much more efficient in the long run.

[uttkarshupa]

The requirement itself was to find a way to avoid data clipping, but the available time wasn't clear. I knew from the start that it wouldn't be fully possible with the calendar widget since column sizes are fixed, but I was still exploring innovative solutions.