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Caller's timezone SLAs

Balakrishna_ABK
Tera Guru

‎04-24-2024 07:54 PM

We have requirement to configure SLAs based on caller's time and schedule. But we are getting only users' country and city details from AD.

Akhil7842_0-1714013378957.png

How to associate country and city with sla definition ?

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