Calling script include from record producer script.

[Chris510]

Any help is appreciated. I am trying to call a script include from a record producer. The record producer scrip stops at '

var ga = new GlideAjax('IncidentAssignmentGroup');' it does not call the script include. Any thoughts? Thanks.

Record Producer Script:

// Set initial values

current.setValue('impact', '3');

current.setValue('urgency', '3');

current.setValue('contact_type', 'self-service');

// Set short description

var shortDescription = producer.description.toString().substring(0, 100);

current.short_description = shortDescription;

// Get the values of the variables

var category = producer.getValue('category');

var location = producer.getValue('location_new');

var business_service = producer.getValue('business_service');

// Create a GlideAjax object and pass the script include name

var ga = new GlideAjax('IncidentAssignmentGroup');

ga.addParam('sysparm_name', 'getAssignmentGroup');

ga.addParam('sysparm_category', category);

ga.addParam('sysparm_location', location);

ga.addParam('sysparm_service', business_service);

ga.getXMLAnswer(function(response) {

    var assignmentgroup = response;

    producer.setValue('assignment_group', assignmentgroup);

});

// Add info message

gs.addInfoMessage("Thank you! Your incident has been submitted.");

[JenniferRah]

I assume IncidentAssignmentGroup is the name of a custom script include and getAssignmentGroup is the name of a function within that script include? Is there a reason you need to use a script include rather than just doing the search directly in the Record Producer?

And why are you setting the producer's value to the returned value and not the current record's value? I think that line should be 

current.setValue('assignment_group', assignmentgroup);