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04-15-2020 12:23 AM
Hello All,
Lets take a table incident.Go to the list view i.e incident.list.Click on the context menu Views as showed in the screenshot.I would like to hide the default view from some users.Is it possible through view rule?If not how to do this.
I hope the view rule is to set the view to the user,not to show in the mentioned list.Correct me if I'm wrong. :)Thanks in advance.
Solved! Go to Solution.

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04-15-2020 10:36 PM
Hi
Yes, this is possible...
NOTE: Always check this out in QA / TEST instance FIRST !!!!
As admin, go to
> System UI > Views
In the List, open the record for the "Default View" (see screenshot below):
In the Form, scroll down to the Related Lists:
Select the "Lists" Related List and filter it for the table, where you want to Limit the "Default View" (to be disappeared). (see screenshot above) Filter the List by the table "incident" (for example).
If there are already Records for the table on the specific user, where you want to remove the "Default View", you need to delete those records for this user first.
The one with the "user" column set to "(empty)" is the one NOT specific to any user, which are valid for ALL.
Open this record, and (for testing purposes), set this one to "some" user different to the one where you want the default view to be disappeared - save the record.
Now, the Default view disappears from the selection in the User Menu!
BUT: it just disappears, once this user has selected a View DIFFERENT to the "Default View" (which you can predefine as well). As long as he is/was showing the "Default View", it will also remain in the menu (visible). It disappears (like in the first screenshot), as soon as the user switches Views.
Let me know, if that answers your question, please.
BR Dirk
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04-15-2020 12:35 AM
Hi Kumar,
Refer below link that might help you,
Kindly mark it correct and helpful if it is applicable.
Thanks,
Priyanka
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04-15-2020 12:36 AM
Hi Kumar,
if you use view rule and if user is forced to see that particular view then that option should be hidden
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-15-2020 01:13 AM
Hello Ankur,
I have the view rule which is written for some users to see the Custom views like Major incident,Manager and employee.
In that case the users qualifyig this view rule should not see the Default view right?But its still showing in the list.Please suggest.
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04-15-2020 02:22 AM
Hi Kumar,
Is the user with whom you are testing having view_changer role? if yes then they can change switch to the active views
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader