Can anyone explain me the flow of ' root cause analysis' on a problem record?

garimakharb · ‎06-26-2025

Ankur Bawiskar · ‎06-26-2025

did you check docs for this? it has all the details

also check this link

An In-Depth Guide to ServiceNow Problem Management Process (For Service Management Leaders)

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎06-27-2025

@garimakharb

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎06-27-2025

Hi @garimakharb

https://youtu.be/utS7VNFTTwU

https://youtu.be/YPuyYzL1CQg

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