Can anyone tell me how to have a Pop-Up message appear when creating an Incident or Request based on Group Assignments?

[jeffbattaglino]

Can anyone tell me how to have a Pop-Up message appear when creating an Incident or Request based on Group Assignments?   I have a certain group of users that need to be handled differently than others, and I need to create a pop-up message that appears when one of these people is in the "Caller" field in a new ticket being entered.   Any assistance would be appreciated.

[The SN Nerd]

You have a few options for pop-up boxes. I personally consider pop-up boxes to be bad UI design unless you have a requirement to stop the user from doing anything until they have acknowledged something.

• alert("Hello World"); Will pop up a window with "Hello World" and an 'OK' button.
• confirm("Hello World"); Will pop up a window with "Hello World?" and a 'Ok' and 'Cancel' buttons.
• g_form.showErrorBox("field_name", "Hello World"); Will put "Hello World" in an error message below the specified field.
• g_form.hideErrorBox("field_name"); Will hide an error box that is visible under the specified field.
• g_form.addInfoMessage("Hello"); Will show an info message on the top banner

Scripting Alert, Info, and Error Messages - ServiceNow Wiki

In theory you could create a onChange client script on the caller field as follows

function onChange(control, oldValue, newValue, isLoading) {

if (g_user.hasRole('special_person')) {

var groupName = g_form.getValue('assignment_group');

if (groupName = "750e0d304f524200742d4a318110c767") { //sys_id of assignment group

         alert('Message');

}

}

}

It is recommended not to have sys_id's in client scripts as it makes code difficult to read but this should give you an idea.

[Sailesh4]

Hi Paul,

I have a similar kind of requirement.

When User clicks Cancel Button in Incident form. It should give a Popup similar to "confirm" popup box.

Can you please give me a sample code on how this requirement can be achieved? If you don't mind.

Regards,

Sailesh J

[bernyalvarado]

Hi Jeffrey, to add what Paul has shared I will strong advice you use the g_form.addInfoMessage instead of using any type of popup.

Thanks,

Berny