I had the same question. I found the following:
Can I add a Visual Task Board to the Service Operations Workspace?
Answer I was given and applied.
Yes, you can add a Visual Task Board to the Service Operations Workspace in ServiceNow.
Here's how to do it:
- Methods to Add a Visual Task Board
<Option 1> Using the Workspace Builder
1. Navigate to **Service Operations Workspace**
2. Click on the **Builder** icon (wrench) to enter edit mode
3. Click **Add Tab** or select an existing tab to modify
4. In the component palette, look for **Visual Task Board** under "Task Management" components
5. Drag and drop the Visual Task Board component onto your workspace layout
6. Configure the board settings:
- Select the table (task, incident, change_request, etc.)
- Define your swimlanes (status, assignment group, priority, etc.)
- Set card display fields
7. Save your workspace configuration
<Option 2>: Via Application Navigator
1. Navigate to **Visual Task Boards** module
2. Create a new board or use an existing one
3. Click the "Open in Workspace" button (if available)
4. This will launch the workspace with your task board
Configuration Tips:
- Board Types: You can create boards based on task tables like Incident, Change, Problem, or custom tables
- Swimlanes: Configure to group by status, priority, assignment group, or other relevant fields
- Filters: Apply filters to show only relevant tasks for specific teams or categories
- Card Layout: Customize which fields appear on each task card
Requirements
- You need the -Visual Task Boards- plugin activated (com.glide.visual-task-boards)
- Appropriate roles to modify workspaces (typically admin or workspace_editor)
- Service Operations Workspace must be enabled in your instance
I hope this helps.
