Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Can I create single a report on the below requirement

Shivani_singh
Tera Contributor

How can i create a single report :
total incidents logged for each priority & "Closed+Resolved" incident count for each priority in a particular time frame.

15 REPLIES 15

Hi @Shivani_singh 

I think yes but not 100% sure, if you are specifically looking for just total.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG 
To be specify i want to show created+(closed+resolved) in column and row in priority.
Is that possible.

Hi @Shivani_singh 

In standard reporting, it is not possible as a single count. I believe it might be possible in PA, but it needs to be checked.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG 
Can we create a metric for created and closed+resolved.

Hi @Shivani_singh 

 

The metric is not for this purpose, metric is used to see how much time is spend or taken a group for an incident.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************