Can I get email/sent received to update the activity log on the SCTASK as well as/instead of RITM?

Ross Garvie1
Tera Expert

‎01-19-2023 03:17 PM

I have a catalog item with a workflow that contains an event to fire an outgoing email notification.  I have a requirement for the Email Sent/Received activity to display in the SCTASK activity log.  It is currently writing to the RITM activity log only.  I have done some searching and saw some suggestions to create a business rule that will copy the work notes and comments from the RITM to the SCTASK.  I have tried this but it appears the Email Sent/Received activity is not actually going to the work notes or comments in the RITM but directly to the activity log somehow.  I am not sure what to try next.  If anyone has done this and can share a solution it would be greatly appreciated! 

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Basheer
Mega Sage

‎01-19-2023 06:55 PM

Hi @Ross Garvie1 ,

You can achieve this in the following way as per me

Write a BR on Email table on insert

in that BR, search for the RITM sys_id, you can easily get that 

By that RITM sys_id glide into the sc_task record

update the sc_task record with the email in comments.

 

 

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