Can I give matric _admin role to the itil user?

[Arjun Kumar Le1]

The reports are linked to the incident matric table are itil peoples not able to see with out matric_admin role, can I give matric_admin role to the itil user, is any problem? or any other way itil user can able see the incident matric record.

[Ravi Chandra_K · Accepted solution]

Hello @Arjun Kumar Le1 

Greetings!

You can also Check the OOB read ACL on metic_instance table. and add relevant roles there. (ITIL)

it is always recommend to add roles to the groups instead of users. 

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K · Accepted solution]

Hello @Arjun Kumar Le1 

Greetings!

You can also Check the OOB read ACL on metic_instance table. and add relevant roles there. (ITIL)

it is always recommend to add roles to the groups instead of users. 

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Mark Roethof · Accepted solution]

Hi there,

Technically you can. Though wouldn't ITIL users get too much access to Metrics with that? I would say yes for example because with this they can also delete Metrics. Though that's up to you ofcourse.

Also do check if this has no licensing implications.