can I know what are all the active topics in virtual agent in the latest release(OOB).

[gautamvarma]

can I know what are all the active topics in virtual agent in the latest release(OOB). I am unable to find the topics which comes with plugin. there are some topics are not available which i need like create a incident

[Mark Manders]

Which plugin(s) did you activate? 

Docs contains a lot of information like https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-virtual-agen...

but it also refers to the many, many, many store apps that all do their own thing. Their release notes should be able to point you into the direction you want to be. But because there are so many, I'm not clear on which you have activated.

[gautamvarma]

 I want to know the topics which comes OOB when we install (like eg: create a incident)

ITSM virtual agent conversations

Virtual glide agent 

Virtual glide agent lite

[gautamvarma]

Hi Mark,

Thanks for the URL, Please help me out for some topics, I mentioned below what plugin should I install.

create a incident
open a request
my pending approvals
status of open incidents
status of request
search knowledge base