Can i select 'Review and Retained" & Reviewed and Reverted after upgrade

SrinivasuSagi
Tera Contributor

Hi Community,

 

I got this record in skipped to review change, please suggest can i select 'Review and Retained" & Reviewed and Reverted after upgrade

 

SrinivasuSagi_0-1731339801379.png

 

Thanks,

Srinivasu

 

2 REPLIES 2

Runjay Patel
Giga Sage

Hi @SrinivasuSagi ,

 

You should revert to base system if there is no code change happen from you and your teammate. If you you had added custom code in it then you should Merge it.

 

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Anand Kumar P
Giga Patron
Giga Patron

Hi @SrinivasuSagi ,

You can "Use Resolution Status to keep track of whether the skipped record was reviewed and ignored, retained in its customized form, or reverted to the base system version. "

 

Reviewed and Merged - is to capture that you have reviewed the record and merged some fields of your record version with the fields brought by the upgrade

 

Reviewed and Retained - is to capture that you reviewed but retained your version of the record and did not override it with the version offered by the upgrade

 

Reviewed and Reverted - is to capture that you have reverted the given record to the version coming with the upgrade

 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand