can some one explain me about the trigger rules in on-call scheduling

[burmakranthi]

can some one explain me about the trigger rules in on-call scheduling

If the assignment group gets auto populated in an incident,escalation cant be triggered???

If yes,Can we use other variables ,other than assignment group for that.

Thanks in advance.

[shristy2]

Hi Burma,

Kindly go through these links : Using Escalations with On-Call Scheduling - ServiceNow Wiki   and Survey Trigger Conditions - ServiceNow Wiki

Regards,

Shristy Agrawal

Do not feel shy to mark correct/helpful/like answer if it helps  

[mikereaves]

Hi Burma, Take a look at this explanation... https://hi.service-now.com/kb_view.do?sysparm_article=KB0547296