Can't Impersonate Users

[John Fallara]

Still pretty new to ServiceNow, and our implementation is just getting off the ground. Completed the SN Fundamentals course and am trying to learn more in my own Dev instance (Madrid). Right out of the gate though I'm running into an issue. I can't impersonate users.

I'm logged in as Admin. When I pull up the Impersonate option, anyone I try to search for to impersonate returns "No Matches Found." I already did some digging around in the forums here, and have tried modifying the READ ACL for sys_user.locked_out as detailed here with no luck. Any ideas?

EDIT: Yes, I am logged in as Admin. I did quite a bit of Impersonating during training, so I know how the process works. Yes, the user(s) I'm trying to impersonate are in the system. The problem I get is that when the Impersonate box pops up, and I enter a name to search for, it returns "No Matches Found." It doesn't matter who I search for. Nothing returns.

[cgedney]

When you say "anyone I try to search for", you do mean users listed within ServiceNow right? Go to the System Security - Users and then search for the person you are looking for. If you cannot find them there, then they do not exist.

[Inactive_Us2237]

hey John, 

i didn't totally understand your requirement , but if you are asking how to impersonate the user , 

here are the steps- 

then click on impersonate user-

select the user , from whom you want to impersonate , or you can also search user with name , then you will be impersonate !

Thanks

Abid

[Sagar Solanki]

The user you are trying to impersonate should be in ServiceNow. This means, you can impersonate only those users, which exist in Users table. Can you check if the user you are trying to impersonate is a part of it? I think you are already aware, that you can impersonate someone who doesn't exist in the system, right? Let us know your comments.

[Ashish77]

Try removing and adding the permission again if that helps.

Let me know if this user can open User table and search Users ?