Can we get pop-up message on ServiceNow instance based on pre-defined condition?

[Aki18]

We would like to get something like a pop-up notification on ServiceNow instance when there is 1 or more records in sc_task table that it's already passed the date in u_startdate field (Date type). We would like to get notified no matter what table we are in. *Our customer sticks to the pop-up message rather than email notification so that they can notice the delayed tasks when working in ServiceNow instance.

Please advise me on how to achieve this.

Best Regards,

Aki

[Dr Atul G- LNG]

Hi @Aki18 

Can be doable, but think, how it impact the performance. In task table , millions of records and then search those and show in pop up. 

Also if user click okay then what will happen? Is user still able to proceed ?

Get a process flow of same first , what will happen if user Click ok or cancel?

[Aki18]

Hi @Dr Atul G- LNG ,

Thank you for your reply.

> what will happen if user Click ok or cancel?

--> At this moment, we just need to get the pop-up notification. The notified user just needs to click "OK" button. Can you advise me to how to achieve this?

[Dr Atul G- LNG]

Hi @Aki18 

Thanks for update. This can be done via script but again it is may impact performance badly as multiple filter need to do.  and also if user know that record are pending , it will be like a irrating job for user. 

Need to think some alternative. 

[Harish KM]

Hi @Aki18 pop up message might impact performance issue, you can go other way like this, if u_startdate is passed you can highlight those records with different colors like in below screenshot