Can we give make Update All option available for Service Desk agent role ?

[Manoj Kumar16]

We are trying to give Update all option to a certain role eg. Service Desk Agents. Is it possible to give the access to this option ?

[rajmasurkar]

Hi Manoj,

By update all, do you mean update on any record on any table in the system?

Raj

[Manoj Kumar16]

Hi Rajmasurkar,

Yes, I want to give a certain role access to update bulk records at a time. Suppose a mass closure is to be done they can use the update all field rather than requesting an admin to do so.

[Mihir Mohanta]

Hi Manoj,

1.Go to System UI -- >UI Context menus and find out the record with name "Update All".

2.Modify the condition of the "Update All" action according to your need,

Note: It is a global action so it will affect all the table.

Thanks,

Mihir

[Chuck Tomasi]

The UI Context menu checks for the role "list_updater". You could grant that role to your service desk agents.