Can we give make Update All option available for Service Desk agent role ?

[Manoj Kumar16]

We are trying to give Update all option to a certain role eg. Service Desk Agents. Is it possible to give the access to this option ?

[Pradeep Sharma]

Hi Manoj,

Just to add, refer the below link for more info on OOTB roles.

http://wiki.servicenow.com/index.php?title=Base_System_Roles#gsc.tab=0

[Zack1]

this is an old thread but if anyone is interested there is a role called list_updater, just give that to any group you want to have the update all function and you're good to go.