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Can we give make Update All option available for Service Desk agent role ?

Manoj Kumar16
Giga Guru

‎05-03-2016 01:26 AM

We are trying to give Update all option to a certain role eg. Service Desk Agents. Is it possible to give the access to this option ?

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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎05-06-2016 07:03 AM

Hi Manoj,



Just to add, refer the below link for more info on OOTB roles.


http://wiki.servicenow.com/index.php?title=Base_System_Roles#gsc.tab=0


Zack1
Kilo Contributor

‎08-10-2020 05:19 PM

this is an old thread but if anyone is interested there is a role called list_updater, just give that to any group you want to have the update all function and you're good to go.