can we have duplicate user names in Servicenow

[deshpandemonica]

Hi All,

I am facing issue with multiple domain AD Accounts. We have 13 domains and it has duplicate usernames. Client wants to allow duplicate usernames and email should be an unique field identifier. Please help me with:

1. is it good practice to allow duplicate user names and coalesce on email id of user.

2. When I try to do the same, it doesn't allow me to insert duplicate user id in user table due to indexing. (Index already exists for at least one coalesce field on table: sys_user.)

Please help me with multi domain LDAP integration.

Thanks & Regards,

Monica

[reddys]

Hi,

I have a similar situation and I need to have duplicate usernames in sys_user table. Can you give us a brief idea about risks associated with having duplicate usernames and ways to tackle it.

Thank you in advance..

[Oleg Khodakivs1]

Also thanks from me. And it's very strange that for domain separated instances it's not possible...