Can we move knowledge article from one instance to another via xml ?

[Gayathri5]

HI experts,

I am new to knowledge articles, can we move knowledge article from one instance to another via xml or should we create new article instead?

please enlighten me on this thing.

Regards,

G

[Saurav11]

Hello,

So generally you can move the Knowledge articles from one instance to another it should not be a problem. If the knowledge base and other related information is already present on the other instances with the same sysid there should be no problem that you face.

You can also use update set please check the below post for the same:-

https://www.servicenow.com/community/developer-forum/how-to-move-kb-articles-from-one-instance-to-ot...

Please mark my answer as correct based on Impact.

[RaghavSh]

There is no harm in moving knowledge articles via xml, it saves the time of authors and approvers. Some points need to be kept in  mind:

1. The articles should be published otherwise they will go for approvals again.

2. The knowledge base and categories should exist in the target instance with same sys ids.

3. If versioning is enables in your instance for your knowledge articles, the corresponding versions of articles should also me moved else you will not be able to checkout the article.

Please mark the answer correct/helpful accordingly.

[Gayathri5]

Hi Raghav,

I moved to UAT from dev..knowledge base is same but version is empty only for moved article..remaining all have versions..will it cause an issue?

[RaghavSh]

@Gayathri5 for those articles you need to move the mapping of versions and articles from kb_version table.

Once that is moved you will see your versions and everything will be fine.

Please mark the answer correct/helpful accordingly.