Can we move knowledge article from one instance to another via xml ?

[Gayathri5]

HI experts,

I am new to knowledge articles, can we move knowledge article from one instance to another via xml or should we create new article instead?

please enlighten me on this thing.

Regards,

G

[Raghav Sharma24]

@Gayathri5 In kb_version table you can get the knowledge article numbers by dot walk and move all the versions in one go.

[Raghav Sharma24]

@Gayathri5 were you able to get this sorted?

[Maruthi Ram]

@Raghav Sharma24  I have a similar question on migrating knowledge articles.

I need to move around 150k articles from old instance to new instance. There are many articles that are having reference article numbers lets say KB123 is refereed in KB 567 like that. If I want to move these in a xml, how do I need to take care of these reference articles that are used inside another articles. If I move these to new instacne, I will have new number and how are the new numbers refrenced in the old articles? Can you help me with a workaround on this scenario.

[SP22]

Hi,

Please find the KB article link and let me know whether it is useful for you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852780

Thanks

SP

[Marion de Groot]

When you move by XML, you could end up with articles with the same number if there are existing articles on the target instance. So make sure that is not the case.