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‎05-02-2017 12:44 AM
I Want to raise a RITM without raising an REQ, Is it good practice or not? And Can we do that or not?
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‎05-02-2017 01:57 AM
Hi Swathi,
Request you to go through the comment made by Shouvik here: Is it possibIe to create a Request Item out of an Incident? . Hope this will clear your idea about the relationship between RITM and REQ.
I hope this helps. Please mark correct/helpful based on impact
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‎05-02-2017 01:41 AM
Hi Swathi,
The requested for field in the RITM form is that a dot walked field of Request, So its turning blank.
You need to create a new field in RITM to store the Requested for in your case.
Hope this helps you.
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‎05-02-2017 01:57 AM
Hi Swathi,
Request you to go through the comment made by Shouvik here: Is it possibIe to create a Request Item out of an Incident? . Hope this will clear your idea about the relationship between RITM and REQ.
I hope this helps. Please mark correct/helpful based on impact
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‎05-02-2017 02:38 AM
Hi swathigangadhar,
If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
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