Can we send  an email from the same instance mailbox to the same instance in servicenow

kiran kumar m1
Tera Contributor

Can we send  an email from the same instance mailbox to the same instance in servicenow ? I have read somewhere that it detects looping and puts that mail in ignore status . Is there any way to alter this ? so that I can send mail to same instance .

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@kiran kumar m1 

what's your business requirement to do this?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,  thanks for your prompt response. Actually we built two applications on the same instance just for demo purpose , in which we have to send a outbound email to the another application in the same instance, When I tried this first it sent an email but later on , I guess it started detecting looping and all the mails were paused at ignore stage. Just wanted to know if there is a way to do this ?