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‎06-30-2016 06:04 AM
As per the requirement, the third party tool is supposed to send multiple records in a single REST request.
Can Service Now import set API consume the multiple record JSON to create/update records on target table?
If yes, what should be the format of JSON string?
As per the initial analysis, I found the wiki article on JSONv2, but it does not seem to be working with REST request.
Solved! Go to Solution.
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‎07-05-2016 02:34 AM
Yes, a scripted REST API is going to be a better way to go in this case (over a processor). The biggest advantage is that you can use versioning so one app can continue to use v1 (perhaps with no URI parameters) while another app can use v2 (with two URI parameters) simultaneously. Processors cannot do that. You need to maintain two separate processors which can be cumbersome. There are other advantages as well.
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‎06-30-2016 06:21 AM
Yes, I suppose multiple record insert is not supported. Below wiki link mentioned that.
Thanks
Rami Reddy
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‎06-30-2016 06:26 AM
Yes. But I am using Import set API.
Would it make any difference?
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‎06-30-2016 06:26 AM
Have you tried a JSON array as the payload?
[{'name':'Chuck'}, {'name':'Dave'}, {'name':'Sherri'}]
Try building something like that using the REST API Explorer to test.
REST API Explorer - ServiceNow Wiki
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‎07-04-2016 11:07 PM
I tried to use the request body as below in the REST API explorer.
[{'impact':'1','short_description':'Test'},{'impact':'2','short_description':'Testing'}]
This created only first record on incident form. It does not seem to be accepting this format.
Would the scripted REST APIs be useful in this scenario?
