Can we validate email body through ATF?

ASN18
Tera Contributor

‎05-17-2025 12:16 PM

Hi All,

 

I'm working on incident module and want to validate the email body contents.

Validate outbound email step has helped me in validating the static contents of the email but can we

validate the date/time , comments/worknotes which get generated dynamically during the execution of the test.

Can anyone provide the code for the same? 

 

ASN18_0-1747509087657.png

ASN18_1-1747509371804.png

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-18-2025 08:12 AM

Hi @ASN18 

 

https://www.servicenow.com/community/itsm-forum/email-body-validation-in-atf/td-p/565928

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863789

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